WE ARE OPEN WITH A NEW LOOK
You’ve probably heard: We have re-opened our flagship store at Delfi Orchard with a fresh new look, and refreshed outlook to boot.
The last few months have given us pause to contemplate the new future of our business and the fine-jewellery industry as a whole: What do you, our cherished customers, really want moving forward? How can we continue our tradition of making jewellery of the highest quality, and keep improving our processes — from gemstone sourcing to packaging and customer care — in a way that is thoughtful and responsible? How can we create a more memorable shopping experience for you? Where do we see ourselves post-Covid? Et cetera.
A new and improved physical space is one of the first steps we’ve decided to take. Modern and minimalist in design, the revamped store exudes a quiet elegance and intimacy in neutral colours, soothing textures, and lighting that’s redolent of those ethereal moments before sunset. You’ll feel right at home.
“Modern and minimalist in design, the revamped store exudes a quiet elegance and intimacy in neutral colours, soothing textures, and lighting that’s redolent of those ethereal moments before sunset. You’ll feel right at home.”
“We wanted to give our customers an intimate, almost-homely feeling of familiarity and comfort. Shopping for a piece of jewellery, in our opinion, is a happy and celebratory occasion — it shouldn’t feel intimidating or stiff,” says our director, Johnny Lam.
Embracing technology to enhance your experience of jewellery shopping is something we had already been doing over the last few years. The current state of retail businesses only prompted us to expedite our efforts.
Other than more interactive services such as Zoom capabilities, we are very excited about the impending launch of a customer service app — a first of its kind in Singapore for fine-jewellery — which, to list a few examples, will allow you to:
- browse our catalogue of rings and earrings and virtually try them on,
- view pending orders,
- book appointments, and
- request for home delivery
The future of our industry has forever changed, and we are working harder to develop and diversify the business to stay true to our core values and offer you nothing but the best — in product design, quality, service and above all, our promise to keep creating beautiful memories with you.
Visit us at Delfi Orchard #01-12, Monday to Saturday (10am to 6pm). To make an appointment, call us at 6736 3383. See you soon.
Photo: The Canary Diamond Co